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Cancellation / Return Policy


The Cancellation needs to be done with in the 24 hours of order confirmation. After 24 hours no cancellation query shallentertained.

 

When the payment is made in cash then the refund shall be processed by mode of NEFT/cheque.Madameonline.com will make refund NEFT/Cheque only in the registered name of the customer.

When the payment is made using a credit/debit card (or any form of online payment) then the amount is credited back to the same account from which the payment is made.

When a refund is to be made due to sizing issues from customer's end (for apparel and footwear) then the amount will be refunded in the form of Wow Credits.

We will keep you updated on the status of your return at each step. When we validate your return, we send you a return authorization mail.

At the closure of your refund, we shall send you a closure mail.

 

In rare cases of Damaged/Defective/Incorrect product received, you need to inform us within 48 hours of Delivery.

Online refunds will be done in 4 to 5 Business days.

COD refunds will be done in 12 to 14 business days.


Return Policy

Returns, Refunds or Exchanges are not accepted on the following items:

Purse

Belts

Wallets

Art & Jewellery

Sunglasses

Stoles

 

Procedure for Return/exchange:

Apparels & Footwear: Returns can be made in the following ways:

In-case of sizing issue from our end then we shall be arranging a product pick up for the customer and if the sizing issue is happened from customer`s end then customer has to courier it to us on the underneath address.

Madameonline.com/JACPL

B-24/ 4719, Sunder Nagar,

Ludhiana, Punjab (141007).


Product must be unused, unworn, unwashed and undamaged. Return shall only be accepted in the original packaging. Any items that is damaged, soiled or altered is not be accepted and shall sent back to the customer.

 

The customer needs to inform us within 2business days from the date of receiving the parcel. You can either call us on our Toll Free 1800 102 48881800 102 4888 between 10:00 AM and 6:30 PM, on Monday to Saturday or write to us info@madameonline.com.

 

After validating the product, if we found that your return is valid then we will send you an authorizing mail for with the return procedure. Please be informed that the customer has make sure that we should receive the return package within 7 days of us sending you the authorizing email

 

This whole process will expected to take at-least 12-14 days.